Contact Us

Office Hours and Number
For billing and customer issues, please call us during our regular office hours:

Monday – Friday, 8:00 am – 4:30 pm
(513) 732-7970

After Hours and Weekend Numbers
In the event of a water or sewer emergency, call us at:

Water Emergencies: (513) 553-4113
Sewer Emergencies: (513) 732-5383

Service Locations
If you have questions directly related to the waterworks, wastewater, or engineering divisions, please contact them directly:

Waterworks Division
Contact this division to report a water main break, a damaged fire hydrant, or if you have questions or concerns regarding drinking water quality.
4400 Haskell Ln.
Batavia, OH 45103
(513) 732-7970

Wastewater Division
Contact this division to report wastewater basement flooding, sewer overflows, odors, or if you have questions or concerns regarding wastewater treatment.
4386 Haskell Lane
Batavia, OH 45103
(513) 732-7970

Administrative Division
Contact this division with administrative questions or other issues related to the Water Resources Department.
4400 Haskell Ln.
Batavia, OH 45103
(513) 732-7934

Engineering Division
Contact this division if you have questions regarding sanitary sewer service, public water main service, future capital improvement projects, current capital improvement projects, or design and construction standards.
4400 Haskell Ln.
Batavia, OH 45103
(513) 732-8864

Office of Environmental Quality
Contact this division if you have environmental questions such as recycling, solid waste, household hazardous materials, etc.
4400 Haskell Ln.
Batavia, OH 45103
(513) 732-7745

Storm Water Management Division
Contact this division if you have storm water questions or concerns with drainage or erosion.
4400 Haskell Ln.
Batavia, OH 45103
(513) 732-7880